What is your cancellation policy?
If a visit is cancelled with less than 72 hours notice but more than 2 hours notice, 40% of the original visit cost will be due as a cancellation fee. If a visit is cancelled with 2 hours of notice or less, the full cost of the visit will be due.
Do you have a late booking policy?
Yes: Visits booked with between 36 hours notice and 6 hours notice will include a late booking fee equal to 15% of the visit cost. Visits booked with less than 6 hours notice will include a late booking fee equal to 30% of the visit cost.
Do you offer referral discounts?
Yes, we love referrals! If you refer someone who books and completes a visit with Lia’s Pet Care and they use your name when booking, you will each be granted a $10 referral credit, automatically applied towards your next visit. Refer as many people as you want – this offer is valid for each person who uses your name.
Is Lia’s Pet Care insured?
Yes, LPC is insured through Pet Care Insurance. Our policy covers many things, including: incidents that could take place with your animal(s), another animal encountered on a walk, and potential property damage that might occur during a visit.
Is there an additional fee for administering medicine to my animal during the visit?
In general, no, there is not a medicine administration fee. Please be sure to provide me with the details of your animal’s care needs and your expectations.
Do you offer overnight visits?
No, not at this time.
I have a dog. Is there an additional fee for walking them?
No, the cost is the same for a visit, regardless of our activity.
What are your working hours?
I work with animals between 9am and 7pm, every day of the week. Reach out to me to see if I have availability during your requested visit time.
Where can I leave a review for Lia’s Pet Care?
You can leave a review on our Google profile. Thank you for taking the time to tell others about your experience!
If you’d like to send feedback to Lia’s Pet Care directly, please use our feedback form. Or, just text me!
How do I sign up for an account to schedule visits?
If you have not yet completed a meet and greet, please reach out to me via text, call, or email.
If we have completed a successful meet and greet, you can set up your login here.
Where can I find support for using your scheduling platform?
A detailed manual with information on how to use every feature is available here. This manual is also available by clicking on the “Help” button while logged in.